Privacy Policy

JS Property Maintenance ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, prospective customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.jspropertymaintenance.ca or submit an inquiry through our lead forms.

This policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64), and applicable advertising platform policies including those of Meta Platforms, Inc. (Facebook and Instagram).

By using our website or submitting a form, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or submit your personal information.

JS Property Maintenance is a home services company providing professional lawn care programs and pest control services (including mosquito and tick control) in Aylmer, Hull, Gatineau, and surrounding areas of the Outaouais region. We operate in the provinces of Quebec and Ontario, Canada.

For any privacy-related inquiries, you may contact us directly at the email or phone number listed above.

We collect personal information only to the extent necessary to provide our services and respond to your inquiries. The categories of personal information we may collect include:

3.1 Information You Provide Directly

When you submit a quote request form or contact us through our website, we collect the following information:

• Full name
• Phone number (mobile and/or home)
• Email address
• Service address or postal code (where provided)
• Details about your service request (e.g., type of service, property size, specific concerns)

3.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar tracking technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referring URL (the page you came from)
• Device type and operating system

3.3 Information from Third-Party Advertising Platforms

If you interact with our advertisements on Meta platforms (Facebook or Instagram), Meta may share with us certain information about your interaction with our ads, including that you submitted a lead form. This information is subject to Meta's own Privacy Policy, available at https://www.facebook.com/privacy/policy/.

We use the personal information we collect for the following purposes, always in accordance with applicable law and with your consent where required:

We are committed to obtaining meaningful, informed consent before contacting you for marketing purposes, in compliance with CASL and applicable provincial laws.

5.1 Express Consent

When you submit a quote request form on our website, you are providing express consent to be contacted by JS Property Maintenance via phone, SMS, and/or email for the following purposes:

• Responding to your service inquiry and providing a quote
• Scheduling service appointments and sending reminders
• Sending service-related updates and follow-up communications
• Sending promotional and marketing communications about our lawn care and pest control services

This consent is obtained at the point of form submission and is recorded with a timestamp for compliance purposes.

5.2 Implied Consent

Where you have an existing business relationship with us (for example, as a current or recent customer), we may rely on implied consent under CASL to send you commercial electronic messages related to our services for a period of up to two (2) years following the conclusion of that relationship.

5.3 Withdrawing Consent

You may withdraw your consent to receive marketing communications at any time, at no cost, by:

• Replying STOP to any SMS message from us
• Clicking the unsubscribe link in any marketing email
• Contacting us directly at [email protected] or 819-282-6993

Withdrawal of consent for marketing communications does not affect our ability to contact you for transactional or service-related purposes (e.g., appointment confirmations, invoices).

We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, subject to confidentiality obligations. These may include:

All third-party service providers who handle your personal information on our behalf are required to maintain appropriate security measures and to use your information only for the purposes for which it was disclosed.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. In general:

• Lead and inquiry records are retained for up to 3 years from the date of last contact
• Customer service records are retained for up to 7 years to comply with tax and accounting obligations
• Consent records (including timestamps and form submissions) are retained for a minimum of 3 years to demonstrate CASL compliance
• Website analytics data is retained in anonymized or aggregated form

When personal information is no longer required, it is securely deleted or anonymized.

We implement reasonable and appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption for all data transmitted through our website
• Access controls limiting who within our organization can access personal information
• Use of reputable, security-certified third-party software providers
• Regular review of our data handling practices

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a privacy breach that poses a real risk of significant harm to individuals, we will notify affected individuals and the applicable privacy authority as required by law.

9.1 Quebec Residents — Law 25 (Act 25)

If you are a resident of Quebec, you have the following rights under Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25):

• Right of Access: You may request access to the personal information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Withdraw Consent: You may withdraw consent for the collection, use, or disclosure of your personal information, subject to legal and contractual restrictions.
• Right to Data Portability: You may request that your personal information be communicated to you in a commonly used technological format (effective September 2024).
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted.
• Right to Complain: You may file a complaint with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca.

9.2 Ontario Residents — PIPEDA

Ontario does not have its own substantially similar private-sector privacy legislation; therefore, federal PIPEDA applies to our commercial activities in Ontario. Ontario residents have the following rights under PIPEDA:

• Right of Access: You may request access to the personal information we hold about you and receive a response within 30 days.
• Right of Correction: You may challenge the accuracy of your personal information and request corrections.
• Right to Complain: You may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca.

To exercise any of the above rights, please contact us at [email protected]. We will respond to all requests within the timeframes required by applicable law.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and to support our advertising efforts. Types of cookies we may use include:

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For information about opting out of Meta's advertising tracking, visit Facebook's Ad Preferences.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has submitted personal information to us, please contact us immediately at [email protected] and we will promptly delete such information.

Our website may contain links to third-party websites, including our service booking platform (Housecall Pro) and social media pages. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving privacy concerns promptly and fairly. If you are not satisfied with our response, you have the right to contact the applicable privacy authority:

• Quebec residents: Commission d'accès à l'information du Québec (CAI) — www.cai.gouv.qc.ca
• Ontario residents / Federal: Office of the Privacy Commissioner of Canada (OPC) — www.priv.gc.ca